Difference between revisions of "Assignments WS 2013/2014"
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| + | ==Simulating and optimizing a process of opening an account at the branch of a bank== | ||
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| + | Currently I am working as a junior process manager at one of the banks in Prague and participating in a Lean Six Sigma project of optimization of an account opening by client visiting a bank`s branch. The goal of that project is to minimize time spent by client at a branch and the number of client`s signatures on various contracts by creating a unified multicontract form. | ||
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| + | The goal of my simulation, which I`d like to make in SimProcess, is to simulate as-is process and identify, at which steps there is idle time and at which steps there could be a queue of customers. Afterwards I would simulate an improved process - that simulation should prove that the process is improved. The goal of simulation is the same as the goal of the real project that I take part in - it is to cut non-value added steps and reduce time spent by customer at the branch. Simulation will be based on real data. | ||
| + | 20:16, 1 December 2013 (CET) | ||
Revision as of 21:16, 1 December 2013
 | Please, put here your assignments. Do not forget to sign them. You can use ~~~~ (four tildas) for an automatic signature. Use Show preview in order to check the result before your final sumbition. |
| Please, strive to formulate your assignment carefully. We expect an adequate effort to formulate the assignment as it is your semestral paper. Do not forget that your main goal is a research paper. It means your simulation model must generate the results that are specific, measurable and verifiable. Think twice how you will develop your model, which entities you will use, draw a model diagram, consider what you will measure. No sooner than when you have a good idea about the model, submit your assignment. And of course, read How to deal with the simulation assignment. |
 | In order to avoid possible confusion, please, check if you have added approved in bold somewhere in our comment under your submission. If there is no approved, it means the assignment was not approved yet. |
Simulating and optimizing a process of opening an account at the branch of a bank
Currently I am working as a junior process manager at one of the banks in Prague and participating in a Lean Six Sigma project of optimization of an account opening by client visiting a bank`s branch. The goal of that project is to minimize time spent by client at a branch and the number of client`s signatures on various contracts by creating a unified multicontract form.
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The goal of my simulation, which I`d like to make in SimProcess, is to simulate as-is process and identify, at which steps there is idle time and at which steps there could be a queue of customers. Afterwards I would simulate an improved process - that simulation should prove that the process is improved. The goal of simulation is the same as the goal of the real project that I take part in - it is to cut non-value added steps and reduce time spent by customer at the branch. Simulation will be based on real data.
20:16, 1 December 2013 (CET)
