Zadání WS 2013/2014
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Simulating and optimizing a process of opening an account at the branch of a bank
Currently I am working as a junior process manager at one of the banks in Prague and participating in a Lean Six Sigma project of optimization of an account opening by client visiting a bank`s branch. The goal of that project is to minimize time spent by client at a branch and the number of client`s signatures on various contracts by creating a unified multicontract form.
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The goal of my simulation, which I`d like to make in SimProcess, is to simulate as-is process and identify, at which steps there is idle time and at which steps there could be a queue of customers. Afterwards I would simulate an improved process - that simulation should prove that the process is improved. The goal of simulation is the same as the goal of the real project that I take part in - it is to cut non-value added steps and reduce time spent by customer at the branch. Simulation will be based on real data.
20:16, 1 December 2013 (CET)
